Terms and Condition
1. Scope and Applicability
These Terms and Conditions govern access to and use of the Dark Deer website and, where online purchasing facilities are available, purchases made directly through the website.
By accessing or using the website, users agree to comply with these terms, subject to applicable law.
2. Business Overview
Dark Deer is a consumer brand based in India, initially focused on traditional Indian pickles.
The products may be manufactured by independent third-party manufacturers engaged by the business. Applicable manufacturer, marketer, and food-business licensing details shall be disclosed on product packaging and through other applicable disclosures as required by law.
Dark Deer shall not represent itself as the manufacturer where production is undertaken by a third party.
3. Product Availability
Product information, descriptions, and announcements may be displayed before products become available for purchase.
The display of a product on the website does not constitute a guarantee of immediate availability.
Product availability, specifications, and other relevant details may be updated as business operations develop, subject to applicable law.
4. Product Information and Representation
Dark Deer endeavours to ensure that product descriptions, ingredients, pricing, net quantity, storage instructions, and other relevant information are accurate and appropriately presented.
Product photographs are illustrative and may differ slightly from the actual appearance of the product.
All claims concerning ingredients, manufacturing methods, food composition, and the absence of particular ingredients or preservatives shall be supported by appropriate product information and documentation.
Customers are responsible for reviewing ingredient declarations and relevant product information before consumption, particularly where allergies or dietary restrictions are involved.
Mandatory food labelling and disclosure requirements shall be complied with in accordance with applicable law.
5. Orders and Acceptance
Where purchasing facilities are available, customers may submit orders through the website.
An order shall be processed in accordance with the applicable ordering and payment procedures. Submission of an order does not, by itself, guarantee acceptance.
Dark Deer may decline or cancel an order where reasonably necessary, including circumstances involving suspected fraudulent activity, material pricing errors, product unavailability, or delivery restrictions, subject to applicable law.
Where payment has been collected for an order that is subsequently cancelled, any refund due shall be processed in accordance with applicable law and the Cancellation and Refund Policy.
6. Pricing and Payment
Prices shall be displayed in Indian Rupees unless otherwise stated.
Applicable taxes, shipping charges, and other mandatory fees shall be disclosed before completion of the purchase.
Payments may be processed through third-party payment service providers. Customers must provide accurate information necessary to complete transactions.
7. Shipping and Delivery
Delivery locations, estimated delivery timelines, applicable charges, and delivery conditions shall be communicated through the website, checkout process, or Shipping and Delivery Policy.
Delivery estimates are indicative unless expressly stated otherwise.
Dark Deer shall take reasonable steps to fulfil accepted orders and communicate material delivery issues.
8. Food Safety and Storage
Customers shall follow the storage instructions, handling directions, and other food-safety information provided on product packaging.
Products should not be consumed where packaging appears tampered with, compromised, or otherwise unsafe.
Any suspected food-quality or safety concern should be reported promptly through the available customer-support channels.
Nothing in these terms shall exclude or restrict rights available to consumers under applicable food-safety or consumer-protection laws.
9. Intellectual Property
Unless otherwise stated, the website’s text, graphics, photographs, logos, brand elements, and other creative materials are owned by or lawfully used by the relevant rights holders.
Reproduction, distribution, modification, or commercial use of such materials without appropriate authorisation is prohibited, except where permitted by law.
10. Acceptable Use
Users shall not:
Use the website for unlawful purposes.
Submit false, misleading, or fraudulent information.
Interfere with the website’s security or functionality.
Introduce malicious software or unauthorised code.
Infringe intellectual property rights or other legal rights.
Attempt to gain unauthorised access to website systems or data.
11. Third-Party Services
Dark Deer may utilise third-party service providers for payment processing, logistics, hosting, analytics, and other operational requirements.
Purchases made through external marketplaces, including Amazon, may also be subject to the relevant marketplace’s terms, policies, and procedures.
12. Limitation of Liability
Nothing in these terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Subject to this restriction, Dark Deer shall not be liable for losses arising solely from circumstances beyond its reasonable control, including certain third-party service interruptions or unavoidable logistical disruptions.
Nothing in this section shall limit mandatory consumer rights or remedies available under applicable law.
13. Amendments
Dark Deer reserves the right to amend these Terms and Conditions to reflect changes in its operations, services, or legal obligations.
Revised terms shall be published on the website and shall apply subject to applicable law.
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Any dispute arising in connection with these terms shall be subject to the jurisdiction of the competent courts or authorities determined in accordance with applicable law.